Property Management

Frequently Asked Questions by Landlords

Why Choose a Property Portfolio Manager?

Property Management is more than just collecting rent. We at Bushby First National have one of the largest Property Managerment departments in the State. This growth has been built by providing leading service and ensuring maximum return is achieved for you from your investment property and by providing the very best professional service.

We have a dedicated Property Management team of ten to ensure the smooth running of our property management division. Our rental properties are divided into geographical areas and each area has its own dedicated property manager, who is totally responsible for all aspects of their portfolio.

Due to the very complex nature of the Residential Tenancies Act, Strata Titles Act, the Privacy Act, Anti Discrimination Act, constant training for all our staff is vital. Our office is strongly committed to ensuring we all have the knowledge, expertise and personality to handle any given situation with ease and confidence.

 

How much will it cost for you to manage my property?

Every property is different and most landlords' requirements are different. Therefore the fees varied based on individual requirements.

The fees charged by Bushby First National are not always the cheapest, but we believe that we provide the very best service. Therefore offering you the very best value for money.

 

Will I lose control of my property if I give it to you to manage?

You can have as little or as much involvement in the management of your property as you wish. It's entirely your choice. We will discuss your requirements with you and once agreed, we will focus on ensuring they are met

 

How long will it take to find a tenant for my property?

We commence marketing your property from the moment we get your authority to do so. Within two days of listing your property it will be placed on the internet. Featuring on websites such as www.bushby.com.au, www.realestate.com.au, www.firstnational.com.au & www.domain.com. It will appear in our rental brochure & will feature in our office window display.

There can often be seasonal factors to consider, as well flacuations in supply and demand, caused by economic forces outside our control. However, we devote all available resources into getting you the most suitable tenant, in the shortest time possible for the highest rent possible.

 

How do you qualify prospective tenants?

All prospectives tenants must complete an application form, together with 100 Point Identification and credit check report, before we interview each applicant prior to processing applications. Once all completed information is supplied we interview each prospective tenant and ask a series of questions.

We are also continually committed to optimising your rental return. Therefore whilst marketing your property we price range the the rental amount. This enables the prospective tenant to put forward their best offer at the time of submitting their application.

Consultation is made with you, where possible, after applications are thoroughly checked, to discuss relevant details about the tenant and the conditions and terms of the Tenancy Agreement.

 

Do I have to insure the property or does the tenant do that?

Yes, you must maintain your own insurance cover on the building, contents (floor coverings, light fittings, window furnishings etc), public liability & it is recommended that you also have a landlords policy for loss of rent & malicious damage. If the property is is a strata unit, the Body Corporate insures the building, but you will still require contents & a landlords policy. The tenant is responsible for their own personal effects.

 

How often do I recieve my rental money?

We process all rental monies on, or as close to the 15th of each month & the last business day of the month. All monies are deposited electronically & the cleared funds are available to you the next day.

 

How are rent collections handled?

Tenants are required to keep their rent 2 weeks in advance at all times. We offer various methods for payment, such as direct debit from a nominated bank account, credit card payments, RentPay (Bpay & Post BillPay) and Centrelink payments. With such flexability this enables the tenant to choose a means which is of greatest ease to them and thus minimising rental arrears.

 

What happens if the tenant doesn't pay the rent on time?

Tenant arrears are reviewd daily. We will contact the tenant via letter, phone call, email, sms and personal visit, advising them of their late rent. We will then seek to have a verbal commitment from the tenant regarding their intention to pay. Should this fail, we will seek the landlords instruction to proceed with a Notice To Vacate (Eviction Notice).

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